What our Customers say...



On Thursday, April 8, an unfortunate situation of a clogged main drain caused considerable water damage to our 3 weeks' newly installed kitchen floor and went through the ceiling to our carpeted basement room.  We immediately called SERVPRO with assistance from our Homeowners Insurance and Justin Corso (a first responder) came within an hour of the damage occurrence.  After a thorough inspection, Justin had a field crew place close to 35 commercial fans throughout the affected areas.   On Friday, Giovanni came with three crew members, one was Felix.  Another assessment was made that the flooring and carpeting had to be removed and replaced. They made us feel at ease.   On Monday, April 12, Felix came back with 2 assistants, whose names escape us to start the maintenance work on both floors. Now two of them (I believe one of them is ill) have been here each day since, arriving promptly at 9:00 am and staying till after 3:00 pm.   You are truly blessed and lucky to have such a great staff and crew.  It has been such a devastating and emotional experience, but Felix and his assistants have been there for us, not just work-wise but in their attitude of trying to make things better.   Sincerely, John & Mary
Manchester, CT

It's practically impossible to live in the urban area when all the stores are emptied of the necessities by people panicking about the Coronavirus. You have to figure out the delivery schedules just to get toilet paper! It’s still very risky leaving the house to go shopping at the big local stores though. I gave SERVPRO of Manchester/Mansfield to help me keep my small business open that I run out of the lower floor of my house. Things are less chaotic now, but I’m still able to keep my practice open. I’m very thankful for SERVPRO.

Thanks SERVPRO of Manchester/Mansfield! As a proud American veteran, it’s important that I am able to keep myself stocked and safe. I couldn’t be more thankful for this top notch cleaning service. God bless all you at SERVPRO for everything you do!

We were excited but also a bit unsure about how to deal with cleaning our whole daycare, or how to assure parents that our building was going to stay clean, after it was announced that schools were given the go-ahead to reopen. We wanted to avoid going through our personal supply of cleaning resources, so we called SERVPRO of Manchester/Mansfield to do the job for us. Our facilities are freshly sanitized and deeply cleaned, thanks to SERVPRO, so now we can move forward with confidence, able to let parents know that their kids will be in a safe environment.

This pandemic terrified our family into moving in together into the same house. Our kids were back home, and their grandparents did too. We thought it would be wise to have a deep cleaning of the house done, so we called SERVPRO of Manchester/Mansfield. They came and helped soon after, and made sure our home was safe and clean. Thank god for SERVPRO always being there when you need them. 

I searched for ages to find a commercial cleaning service that had all the necessary licenses and certifications to get our store up to standard for the upcoming state inspections. Thank goodness I came across SERVPRO of Manchester/Mansfield. Thanks to them, the welfare of our store was protected as well as the security of the lives of our employees. Thank you SERVPRO!

Some of our employees called in saying they felt under the weather. In order to prevent the possibility of being forced  to reduce our staff, they took time to self-isolate. We needed a Biohazard cleaning service so we called SERVPRO of Manchester to disinfect our entire store. We plan to go to them from here on out whenever we have an emergency.

Our small business was disinfected, cleaned, and sanitized right down to the last button on each computers’ keyboard. Thank you SERVPRO of Manchester/Mansfield!

It was scary having a Coronavirus case nearby in the community. A lot of businesses including my sister’s place of work were shut down after the state came by to do inspections. We asked one of the businesses how they were able to get back in action so quickly, and they attributed it to SERVPRO of Manchester/Mansfield. My sister’s place of work had them come in to do a cleaning ASAP, and my sister’s job and the company were saved! Because of her efforts, she was one of the employees that didn’t get cut. We’ll be spreading the word about SERVPRO to all the other local businesses.

Our family’s business was at risk anticipating the numerous shutdowns that were about to take place when the pandemic broke out. We immediately called SERVPRO of Manchester/Mansfield, to see what they could do. They cleaned thoroughly and efficiently, leaving everything absolutely pristine in no time. The inspectors spent under an hour here, and we had nothing to worry about, all thanks to SERVPRO.

We wanted to start fresh with a professional deep cleaning of our whole office building when new workplace procedures were put in place. We were in need of a company that adheres to the highest sanitation and cleaning standards. SERVPRO of Bloomfield/Enfield had all the necessary certifications we were searching for. We are so grateful for all the work they put in to help keep our business going after a swift but thorough inspection. Again, thanks so much!

The amount of mold that was hiding underneath our floors when we discovered after deciding to replace them was horrifying to say the least! SERVPRO did a great job with mold damage services, and they were extremely knowledgeable, and even educated us on mold situations. We can’t thank you enough!

The first company to respond to our moisture emergency was SERVPRO of Manchester/Mansfield. They were one of our insurance company’s top recommendations, and boy were they a great one! The crew was so expert, professional, courteous, and present. We’re so thankful for the work they did for us!

When our building suffered a water loss, SERVPRO of Manchester/Mansfield was essential in facilitating a quick return to normal for our business. We worked together, and they were outstanding. SERVPRO was great to have on our side to help us through the time of hardship.

The massive storms that blew through the area caused severe water damage in my home. I had no clue that my room had a leak until I discovered standing water in my home. I called SERVPRO of Manchester/Mansfield, and they were able to come out and do a full assessment of the damages immediately. I was very pleased with how they handled everything and delivered satisfying results.

SERVPRO of Manchester/Mansfield exceeded my expectations for their abilities as a restoration business when they came and cleaned up the water damage when a pipe burst in my house. The whole crew was very professional and maintained positive attitudes the whole time, making me feel much more calm about the disaster. SERVPRO was great, I’ll definitely be referring them to my friends and family.

While we were vacationing in Bermuda, water leaked through a hole in the roof that we weren’t aware of.  Our eldest son stopped by to check on the house and found that the whole second floor of our home flooded and sustained water damage. He called SERVPRO of Manchester/Mansfield and on the same day they were there to start the drying and cleaning. They took care of everything and put our belongings right back where they belonged afterward, and we arrived home from vacation with everything looking good as new.

The water damage my house endured left me absolutely devastated, but SERVPRO was there for me and took care of the issue, all the way down to the tiniest of details. They were knowledgeable, professional, and respectful.  I felt as though they truly acknowledged me as an actual human being, and not just a business client. They helped me keep my head up during this hard time.

We had major flooding in our basement after a rainstorm and sprinkler malfunction, because we didn't have a way to drain the water away from the house. Our older children had SERVPRO come to the house to fix the problem. The team was very professional and easy to work with, and they fixed the issue fast!

Thank you SERVPRO of Manchester/Mansfield for providing great service and being so meticulous about cleaning our animal enclosures. The explosion next door prevented us from being able to get inside our building for a few days. SERVPRO came in and decontaminated our whole building. They took the wellbeing of us and our animals very seriously.

I called SERVPRO when I had a flood emergency at my home, and they were very helpful, knowledgeable, and reliable. I needed someone to reassure me and help me stay calm, and project manager Mayra did just that. Dustin was also very compassionate and patient with me. This is hands down the best experience I’ve had with  a company. The team made me feel cared for and that my feelings mattered, and they should get recognition for that.

Our family was spending our first Christmas together in our new home, so we wanted to have a nice little fire. Turns out, small fires in your fireplace during the holidays have the potential to become big nuisances when it comes to smoke damage. Luckily, we knew about SERVPRO and they were able to come by and fix the problem lickety-split! Big thank you to the team that helped us from SERVPRO of Manchester/Mansfield!

I want to thank your team for the excellent work they did to my home. The cleaning job was thorough, and you were even able to clean the couches, which I initially thought were ruined. You went above and beyond, and my wife and I are so pleased with the results. Again, thank you so much SERVPRO.

We found out that half of our house was up in flames when we were at work, and we didn’t know what to do. Our neighbors had called us to alert us after calling 911. We got home right as the firemen were finishing putting out the flames. It was actually one of the firemen that recommended we call SERVPRO to mitigate the damage and handle the restoration. They got here so fast, and made the place good as new again. We are so grateful for their amazing service.

SERVPRO of Manchester/Mansfield always does satisfactory work and is reliable when it comes to keeping me filled in on what’s happening. All of their technicians have been good hard workers, and Brandy and Dustin have been professional, polite, and kind. I am very happy with SERVPRO’s work and I give them 5 stars.

SERVPRO of Manchester/Mansfield has a terrific team. Both Dustin and Brandy were very nice and helpful. All their different crews that helped me were great to work with. The mitigation only took 8 days to complete, and the crew made sure I was getting all my questions answered the whole way through. I am grateful for all of SERVPRO’s help during this unfortunate circumstance.

I want to thank SERVPRO for the amazing work they did when they came to restore my home when it suffered water and smoke damage. The whole team was hard working, compassionate, and very helpful, which are great qualities to have when helping someone through a distressing time. You did a great job with everything. Thanks again!

I was happily surprised at how fast SERVPRO’s response was to my water damage situation, even though I've never had to deal with water damage before at my business. I was impressed that they even put in the effort to find ways to make the restoration more affordable for me. All the staff were very knowledgeable and showed care for me as a customer. I would recommend them to others in need of the same services, 10/10.

The SERVPRO team that came to my house had amazing people that showed great care for the restoration of my house and belongings. The technicians had great manners, and acted and dressed professionally every time they were at my home. The home emergency was distressing, but the team made it bearable. I would recommend SERVPRO to anyone in need of home restoration!

I wanted to thank the SERVPRO that helped me with my home’s storm damage emergency,  for being so involved, communicative, and hard working. Having lived in my home for 23 years, I thought I’d prepped my property enough to be able to completely avoid the possibility of damage, so I never could have predicted this disaster. I was lucky to have SERVPRO there to help me out in my time of need. Thanks SERVPRO of Manchester/Mansfield for all the help!

SERVPRO of Manchester/Mansfield has the best crew and administrative members! They worked hard to help me with the damage my home sustained after a big fire. They were in touch with me, the fire department, and my insurance company, making sure the communication about all details of the restoration process were clear. If this ever happened again, I’d call them first. I’d also strongly recommend them to anyone else in need. SERVPRO really goes above and beyond.

From start to finish, the project manager sent to work with us from SERVPRO of Manchester/Mansfield went above and beyond and handled our crisis in the most professional and courteous way possible. She knows everything there is to know about restoration, but also is knowledgeable about the insurance and business side of things. She worked around our needs so that we could keep our lives as on-track as possible. We were so happy with how everything came out, and will be referring people to SERVPRO for sure.

SERVPRO was over at the school this weekend and did an awesome job. I was there for a little while on Sunday evening and got to see them working hard. We’re lucky that SERVPRO is located so close to us and able to arrive quickly to any situation we have. Because of them, the kids were able to get right back to learning on Monday!

After the amazing service I received from SERVPRO of Manchester/Mansfield, I will definitely be recommending them to anyone who is in need of mitigation services, and will definitely go to them again if I have any other emergencies. Their communication was above and beyond, and their storm damage restoration services were as well. The project manager was super helpful and informative throughout the process.

SERVPRO did an amazing job restoring my family’s home after the fire, and my wife and I wanted to thank you. You put great care and effort into the full restoration, took care of our needs, and had an amazing attitude the whole time. Both the project manager and his crew were top-notch. Everyone went above and beyond. You can trust SERVPRO to get the job done well and done fast.

Whenever I have an emergency, I call SERVPRO right away. They are always reliable and ready to help right away. Time after time you help keep my business afloat. Everyone I’ve ever interacted with from SERVPRO of Manchester/Mansfield has been delightful and knowledgeable. They always get the job done and leave the place better than they found it, and always show great attitudes and manners. This makes all the difference to me. I will always recommend SERVPRO to others.

I was sure our wooden floors were gone for good after sustaining water damage, but I was shocked to find out they could be restored. SERVPRO came in to reverse the damage, and it cost so much less than getting the floors completely redone. Thank you SERVPRO of Manchester/Mansfield for making my floors look beautiful again!

Due to the huge storm that passed through, our basement had major flooding. I thought most of our belongings would’ve had to go in the trash, but SERVPRO somehow restored pretty much everything. I never understood the need for raised storage in the basement before, but now I get it. SERVPRO of Manchester/Mansfield was at our house within an hour and  made our basement look even better than before! They got rid of all the water and restored the whole area. We are so happy with the results. I don’t know what we would’ve done without SERVPRO! We highly recommend them.

The SERVPRO team from Manchester / Mansfield gave us excellent customer service and courteous, timely, great work! They got rid of all the fallen branches and took care of our roof. The property looks good as new.

Our whole house had a smoky smell from a minor kitchen fire, just before our Halloween party. We thought it would be an easy fix, but found that our efforts weren’t working. We had SERVPRO come and they completely eliminated the smell. The project manager was able to inform us of why our efforts to neutralize the smell were ineffective, and gave us some tips in case we had another incident in the future. He also kept us informed about the project from start to finish. Thank you for providing such great service!

I want to thank Brandy and her team at SERVPRO of Manchester/Mansfield for the attentiveness and courteousness they had toward us in our time of need. Thanks to you, we were able to recover from the warehouse fire, and our family business survived. Your hard and considerate work saved us. We will recommend you to anyone in need. Thank you SERVPRO.

During our initial conversation, I immediately felt like my house fire crisis was going to be handled by knowledgeable experts as quickly and painlessly as possible. I was so disoriented from the massive damages and enormous mess seeing my beautiful home in crumbled chunks of rubble and wet sheetrock, yet your representatives were patient with me and offered me a lot of very helpful advice, resources, and even brought my family snacks!

I very rarely offer testimonials unless they are truly warranted. SERVPRO of Manchester/Mansfield and their team of professionals did everything they said they would. They arrived within the hour I called in the morning after a storm flooded my basement. I would highly recommend SERVPRO of Manchester/Mansfield and their entire team/process to anyone.

9.5 out of 10 because the staff were polite and helpful throughout the duration of the job. They were prompt and attentive to my concerns, and the crew clearly explained the mold and restoration process with knowledge and professionalism. I will use them again for future needs and I will recommend SERVPRO of Manchester/Mansfield. I did not give a perfect score because I wrote a check and want the company to keep track of the follow-up.

SERVPRO was there to help me during a very difficult time. We knew right away that they would take great care of us from the very start. They not only did their job to the highest of standards, they were also very pleasant and reassuring. They made me feel heard and had empathy for my situation. They couldn’t have handled it any better and I am so grateful for their assistance.

SERVPRO of Manchester/Mansfield provides great service! SERVPRO’s project manager made it to our house within an hour of us calling, even though it was after regular business hours. He was available at all times by cell phone, and was very empathetic and knowledgeable. Hopefully the house won’t have any more disasters, but if it does, we know who to call. We were thrilled with the work SERVPRO did for us.

My experience working with SERVPRO of Manchester/Mansfield was phenomenal! I had a pretty bad water leak problem in my basement that seeped into the walls, and they took care of everything! They're great about walking you through everything that needs to be done, providing easy to understand explanations. They're also very professional people, and are flexible about scheduling.

I had a sump pump fail in my basement. Flooded everything! SERVPRO of Manchester walked me through the whole process. It was seamless, They cleaned and dried the basement, then helped me through the insurance process. They had all the fans, and mold treatments, and even cleaned my carpets. They were fast friendly and reliable. I'd use them again! Great Job!

SERVPRO came in to clean up the mess at my home after I had a horrible sewer leak, and they were great to work with the whole way through. When I first called to get an assessment, they were flexible about scheduling, and they were communicative about arrival, calling in advance about running late. After a quick but thorough inspection, they gave me an estimate, and were ready to start the mitigation right away. I had them come in the next day and they were here on time, and got the work done both efficiently and effectively. The field manager, Dustin, checked in frequently to make sure everything was going smoothly. By the end, the cost came out to be less than it was originally estimated! Contracting SERVPRO was the right choice, and I am extremely happy!

My house in Storrs, Connecticut was serviced by SERVPRO of Manchester/Mansfield recently. I was impressed by how responsive, expert and polite they were. Here forward I will be referring them to everyone in need of fire or water damage restorations.

SERVPRO of Manchester/Mansfield came out and cleaned up the destruction of a grill fire on the porch of my home in Tolland. They arrived quickly and did what they needed to do. I highly recommend them to my friends and family. 

"SERVPRO serviced my house in Madison, Connecticut after a fire ripped through the second floor. They were very responsive, professional and courteous. I would refer them to anyone I know for fire damage or water damage."

We reinspected the home and it was such a relief to find that all the services were thoroughly performed. The homeowner was delighted by your professionalism and the results. 

Thanks so much,

Cam Jenkins

Property - Field Claims Representative

"We had a large commercial loss in Marlborough, Connecticut. The team at SERVPRO responded immediately. Their crew was very professional, clean, and quiet. The sewerline break caused a massive amount of sludge throughout the building and SERVPRO of Manchester / Mansfield prevented a lot of future damage."

I called SERVPRO of Manchester/Mansfield when I needed help recovering my business when an ice dam occurred. They did a good job explaining their whole process, and were very professional and efficient when they were working with me.

We had a large commercial water loss in Manchester, Connecticut when a pipe burst and water spewed everywhere; we called SERVPRO of Manchester/Mansfield. SERVPRO is a terrific emergency service company, and will get the job done.

I called SERVPRO of Manchester/Mansfield to take care of the water damaged in my kitchen floor that was caused by a leak. The crew was nice and courteous, and very professional, which I really appreciated. The project manager Dustin Jones was also super responsive and helpful, and always available by phone when I needed to get in touch. The destruction from the water caused me a lot of stress, but SERVPRO was there to alleviate the problem.

SERVPRO members Justin and Jose were so polite and had positive attitudes when they came to service my home. They did amazing work and were very competent in their field. I'm grateful to have had workers like them come do work on my home.

I had an awful sewer leak in my house and after the plumbers did their work SERVPRO came and did clean up. It was a pleasure dealing with them from start to finish. Called to schedule initial assessment and they were flexible with scheduling and came as promised (called to say they were running late). Gave me an estimate mid-afternoon and offered a crew to start right away but I thought starting fresh the following morning made more sense - which was yesterday . They arrived on time (crew of 3), got to work and did a great job. Quick, thorough, frequently and clean!!! Dustin, a field Manager visited during project to be sure all was going well. Came in UNDER what initial estimator suggested. I am VERY happy I contracted with SERVPRO and the work they did!

SERVPRO of Manchester/Mansfield definitely know what they're doing, and they do what they do efficiently. They are personable and professional, and do a very careful job. They even get in touch with the insurance company to make sure everything is covered. 100% recommend.

Steve is the best! Very responsive and goes the extra mile.

Great company! The office staff is super friendly and the crews are polite, knowledgeable and efficient. Would definitely recommend to anyone in need of their service.

My basement sump pump failed, and water flooded the whole place! I had SERVPRO of Manchester/Mansfield come in and they handled it so well. Not only did they walk me through the cleaning, drying, and repair processes, but they also helped me with the insurance process! I don’t know what I would have done without them.

I wanted to thank your team out at SERVPRO for helping my mother during her home emergency. She lives alone (by stubborn insistence) and isn’t in the best of health, so it’s hard to make sure she’s getting the help she needs. When she found this health risk she was all panicked and didn’t know what to do, but you guys took care of it in a way that worked within her tight budget. Her asthma definitely seems to have improved since the cleanup. Thank you so so much for helping her.

I had such an amazing experience with the SERVPRO worker that helped with my house cleaning project. They possessed great leadership qualities, paid attention to detail, and had a wonderful personality. Their professionalism made all the difference.

Ms. Brandy is an absolutely phenomenal worker of yours over at SERVPRO of Manchester/Mansfield. Her management skills are expert and she is just a radiant human being. She will go so far in life. It was amazing working with her.

Santos is such an outstanding worker of yours. I always let businesses know when their workers do a great job. Santos has done better than we ever could have hoped. Working with him was awesome.

We were in need of a carpet replacement after the hot water heater broke and caused water damage. SERVPRO of Manchester/Mansfield came to the rescue, and the crew was knowledgeable and professional. Your member Justin was exceptional. Thank you for the help!

The water heater broke in my home, resulting in flooding to my finished basement. I worked with project manager Brianna and she was great. Not only was she understanding about my situation, but she was also incredibly attentive and reliable. She was great about putting my calls through to the right crew members and making sure I was called back quickly.

Ralph Di Cristofaro and SERVPRO Manchester/Mansfield are consummate professionals. They are responsive and help to shed the reputation that often follows SERVPRO franchises.

If you have a “disaster” or problem with your house or property you definitely want to call SERVPRO in Manchester/Mansfield. I know for a fact that Ralph and his team can be there quickly to help you clean up and get back on track.

The whole team is quick to respond and know what they're doing. And they work with the insurance company to get the job done right. They are friendly, and thorough. Highly recommended!

SERVPRO is extremely knowledgeable, dedicated and committed to serving their customers at the highest level possible. They are extremely responsive and have a great sense of urgency in dealing with restoration. The team has been a pleasure to work with, making the experience as easy as possible - highly recommend!

The SERVPRO team of outstanding professionals delivered with the highest quality of service to remediate the significant water damage event in my home.  Their on-time delivery to a planned schedule, cleanliness, respect, professionalism, follow-up and outstanding communication every step of the way was absolutely outstanding.   They have truly mastered the art of outstanding customer service FIVE STAR RATING + *****.  Thank you to the SERVPRO team from the receptionist answering the telephone to the entire project management and remediation cleanup team.