Dear SERVPRO

On Thursday, April 8, an unfortunate situation of a clogged main drain caused considerable water damage to our 3 weeks' newly installed kitchen floor and went through the ceiling to our carpeted basement room.  We immediately called SERVPRO with assistance from our Homeowners Insurance and Justin Corso (a first responder) came within an hour of the damage occurrence.  After a thorough inspection, Justin had a field crew place close to 35 commercial fans throughout the affected areas.   On Friday, Giovanni came with three crew members, one was Felix.  Another assessment was made that the flooring and carpeting had to be removed and replaced. They made us feel at ease.   On Monday, April 12, Felix came back with 2 assistants, whose names escape us to start the maintenance work on both floors. Now two of them (I believe one of them is ill) have been here each day since, arriving promptly at 9:00 am and staying till after 3:00 pm.   You are truly blessed and lucky to have such a great staff and crew.  It has been such a devastating and emotional experience, but Felix and his assistants have been there for us, not just work-wise but in their attitude of trying to make things better.   Sincerely, John & Mary
Manchester, CT

The first company to respond to our moisture emergency was SERVPRO of Manchester/Mansfield. They were one of our insurance company’s top recommendations, and boy were they a great one! The crew was so expert, professional, courteous, and present. We’re so thankful for the work they did for us!

When our building suffered a water loss, SERVPRO of Manchester/Mansfield was essential in facilitating a quick return to normal for our business. We worked together, and they were outstanding. SERVPRO was great to have on our side to help us through the time of hardship.

SERVPRO of Manchester/Mansfield exceeded my expectations for their abilities as a restoration business when they came and cleaned up the water damage when a pipe burst in my house. The whole crew was very professional and maintained positive attitudes the whole time, making me feel much more calm about the disaster. SERVPRO was great, I’ll definitely be referring them to my friends and family.

The water damage my house endured left me absolutely devastated, but SERVPRO was there for me and took care of the issue, all the way down to the tiniest of details. They were knowledgeable, professional, and respectful.  I felt as though they truly acknowledged me as an actual human being, and not just a business client. They helped me keep my head up during this hard time.

SERVPRO was there to help me during a very difficult time. We knew right away that they would take great care of us from the very start. They not only did their job to the highest of standards, they were also very pleasant and reassuring. They made me feel heard and had empathy for my situation. They couldn’t have handled it any better and I am so grateful for their assistance.

I called SERVPRO of Manchester/Mansfield to take care of the water damaged in my kitchen floor that was caused by a leak. The crew was nice and courteous, and very professional, which I really appreciated. The project manager Dustin Jones was also super responsive and helpful, and always available by phone when I needed to get in touch. The destruction from the water caused me a lot of stress, but SERVPRO was there to alleviate the problem.

My basement sump pump failed, and water flooded the whole place! I had SERVPRO of Manchester/Mansfield come in and they handled it so well. Not only did they walk me through the cleaning, drying, and repair processes, but they also helped me with the insurance process! I don’t know what I would have done without them.

We were in need of a carpet replacement after the hot water heater broke and caused water damage. SERVPRO of Manchester/Mansfield came to the rescue, and the crew was knowledgeable and professional. Your member Justin was exceptional. Thank you for the help!

The water heater broke in my home, resulting in flooding to my finished basement. I worked with project manager Brianna and she was great. Not only was she understanding about my situation, but she was also incredibly attentive and reliable. She was great about putting my calls through to the right crew members and making sure I was called back quickly.

The SERVPRO team of outstanding professionals delivered with the highest quality of service to remediate the significant water damage event in my home.  Their on-time delivery to a planned schedule, cleanliness, respect, professionalism, follow-up and outstanding communication every step of the way was absolutely outstanding.   They have truly mastered the art of outstanding customer service FIVE STAR RATING + *****.  Thank you to the SERVPRO team from the receptionist answering the telephone to the entire project management and remediation cleanup team.